On occasion, I’ve discussed maintenance productivity, as measured by wrench time, with plant managers and operations executives. It’s not...

It is not infrequently that we find new processes and systems not used because people just flat forgot the training they received in...

We have seen it time and time again. If you get the right data to the right people at the right time…and show them how to use it…magical...

Whenever an organization indicates they are considering automating an existing process, Convergent Results always has the same advice....

My most recent read is The Quartet: Orchestrating the Second American Revolution, 1783-1789, by Joseph J. Ellis. It is the story of how...

It happened again this past week! A client asked how you mold corporate culture. This was part of a brand new merger where the challenge...

In 2001, a group of IT project managers published the Manifesto for Agile Software Development. This was in response to a long history of...

The point of the story is the difference between knowledge and experience. Our interconnected world is now full of easily accessed informati

There are three principles to keep in mind with business cases. One, a business case in a living document that will grow (in accuracy and...

Our experience is that, as we’ve said repeatedly, People is the most important part of Purpose, Process and People in transformational...