What's an Expert
The point of the story is the difference between knowledge and experience. Our interconnected world is now full of easily accessed informati
A Core Management Tool: the Business Case
There are three principles to keep in mind with business cases. One, a business case in a living document that will grow (in accuracy and...
The Engagement Culture
Our experience is that, as we’ve said repeatedly, People is the most important part of Purpose, Process and People in transformational...
Planning & Scheduling Determine Wrench Time Before Work Starts
As we start our training for maintenance planner/schedulers, we tell the class that their objective is to treat the craftsmen like...
It's About The Work-Process, Not The People...
It's About The Work-Process, Not The People... What is Time-on-Tools? Time-on-Tools (ToT) is a productivity measure of crafts personnel...